b'Improving Systems,Driving Impact Julie Shannon has been with Softadmin teamLanding since day one. After 15 years as Administration Manager, shes proud to still be here, leading a small but dedicated administration team. Together, they form a crucial part of Soft Landings foundation, ensuring smooth operations and driving new systems that amplify our impact.Its incredible to see how much weve grown and evolved over the years, Julie reflects. One of our latest upgrades, a customised data management system, has been a standout success in FY24its first full year of operation. Centralising all data into one place, the system has transformed how Soft Landing tracks mattress collections and reports on our impact. Were no longer just dealing with numbers in a spreadsheet; were making the most of the data we have to help our partners, Julie explains. The system reduces manual data entry and frees up our staffs time, allowing us to focus on more meaningful, proactive supportlike compliance checks, enhanced reporting and tailored insights. Now, we can quickly produce customised reports that give our clients a full picture of their recycling efforts, highlighting how theyre actively meeting community needs and showing any opportunities for improvement to maximise their investment, she says. Building on this momentum, we celebrated another milestone with the launch of our new online booking portal, making responsible mattress recycling more convenient and accessible for all. Through the portal, individuals can easily check if theyre in our collection area, book a time that suits them and update theirIm proud of my details as needed.team. Theyre The portal has already made a huge difference fordedicated, skilled and individuals, and were looking forward to expanding it to our retail partners in the future, says Julie. It willalways looking for make it easier for them to book pickups for the end-of- ways to make a bigger 05 life mattresses they collect from customersbuildingimpact. Weve come a seamless partnership between consumers, retailersso far, and with these and Soft Landing to ensure every mattress is recycled responsibly.new systems, were SOFT LANDING For Julie, the journey has always been about more thanset to achieve even just systems. Im proud of my team. Theyre dedicated,more.skilled and always looking for ways to make a bigger impact, she says. Weve come so far, and with theseJULIE SHANNON new systems, were set to achieve even more.ADMIN MANAGERLooking ahead, Julie sees endless possibilities. These systems open doors to new opportunities to support our mission and grow our impact, she says. When you love what you do and know youre making a difference, it all just comes together. Were ready to keep evolving and innovating.42'