b'01CO-CHAIR MESSAGE soft landingA WORD FROM THE GENERAL MANAGERThis year we proudly recycled 433,371 mattresses and diverted over 7,000 tonnes of waste from landfill. While these overall numbers are an incredible testament to what weve achieved together, I want to highlight the day-to-day efforts that define Soft Landingbecause its the hours, days and weeks that truly drive our impact forward. On each of FY24s 251 working days, the Soft Landing team dedicated themselves to diverting end-of-life mattresses from landfill. Starting at 6:00 AM, our on-the-road team typically collects between 1,4001,600 mattresses from kerbsides, depots and other customers, with around another 300 delivered directly to us.At 7:00 AM, our on-site team begins processing mattresses collected the previous day. The first step is manual deconstruction, where our cutters strip layers from each mattress. This hands-on approach allows us to sort into four streams: foam, steel, textile and timber. Next, these materials are prepared for recycling and dispatched to our partners who turn them into something new. By the end of each day, up to 1,900 mattresses are transformed into 21 tonnes of steel, 6 tonnes of foam, 3 tonnes of timber and 16 tonnes of textiles. This workWe shared resources to support sustainable mattress happens five days a week, 52 weeks a year. And as itpurchasing decisions, and we launched an Australian first: unfolds, we see remarkable stories of transformation.our Mattresses Matter Sustainability Survey, revealing Many of our team members have found both a stablethat 89% of Australians want to recycle their mattresses job and a strong support system in Soft Landing, joiningresponsibly, but many need greater support to access us after experiencing barriers to employment. This yearservices like ours. The data gathered highlights the alone, we provided 288 employment opportunities andneed for industry-wide change and underscores the delivered 11,173 training and development outcomes, withimportance of the community education we provide.every mattress we recycle symbolising a fresh start andIt has been a truly incredible year with plenty to celebrate. positive change in our communities.So, to our team: I want to express my deepest gratitude These daily successes are part of a larger journey,for showing up every day, not just to do a job, but to marked by key achievements and milestones thatmake a difference. Its this individual effort that proves our strengthen our operations and support our mission. approach to sustainability and meaningful employment05In FY24, we were pleased to continue key contracts withare inseparable.council partners, expand our WA operations and launchHeres to another year of tackling waste together and an upgraded online booking system. We worked hard tocontinuing to do what we do bestbuilding a better streamline our everyday processes, collaborating closelyfuture one mattress and one person at a time. SOFT LANDINGwith Toyota Production Systems (TPS) to enhance safety and efficiency. DAVID PETRIEWe continued to engage the community at events likeSOFT LANDING GENERAL MANAGERSECNAs Social Enterprise Festival and our FY24 Patron, the Governor-General of Australias Government House Open Day, championing our vision of a more sustainable future for people and planet. 41'