Integration
GOAL TWO
Raising the Bar: Integrated Excellence Across CR
FY25 was a year of raising the bar together – unifying our systems, achieving global benchmarks, streamlining how we manage relationships and strengthening risk management to build a stronger, more cohesive organisation.
Unifying Internally: Integrated Management System (IMS)
One of our biggest achievements was to build and embed a single Integrated Management System (IMS): the framework that unites policies, procedures and compliance requirements across CR.
This year we:
- Documented and standardised best-practice processes across all enterprises.
- Trained internal ‘IMS Champions’ through a five-day auditor course to lead implementation and drive continual improvement.
- Created an online hub with a single, easy-to-access source for policies and procedures.
- Communicated the importance of our new Integrated Quality, Safety and Environment Policy – signed by CR’s Executive Team and General Managers – across the organisation.
The IMS gives us one cohesive way of working and creates the foundation for continual improvement.
Achieving Global Benchmarks: ISO Certification
Our IMS enabled us to achieve independent verification of the high standard of our work. In June 2025, Community Resources and Resource Recovery Australia achieved certification under three internationally recognised ISO standards:
- ISO 45001:2018 – Occupational Health and Safety
- ISO 14001:2016 – Environmental Management
- ISO 9001:2015 – Quality Management
Certification confirms our operations meet global benchmarks and assures partners that we deliver services safely, consistently and with continual improvement. Soft Landing is on track to achieve certification in FY26, extending this benchmark across the organisation.
Streamlining Customer Relationships: CRM
We then turned our focus to improving how we manage customer relationships and opportunities. In early 2025, we launched our organisation-wide CRM system – giving teams a shared platform to coordinate business development, improve account management and make data-driven decisions.
The CRM has been embraced by our team and is already giving our customers a smoother, more personalised experience.
Strengthening Risk Management: Logiqc
Finally, we implemented Logiqc as our enterprise-wide platform for risk, contract and incident management.
The system:
- Records and tracks incidents thoroughly, ensuring corrective actions are completed.
- Captures safety, environmental and quality issues, as well as positive indicators like hazards and near misses.
- Makes reporting quick and easy
- Provides visibility of risks and trends, helping prevent incidents before they occur.
Together, these initiatives set a new standard for how we work – showing that operational excellence and social and environmental impact go hand in hand.
They give our staff clear systems that make work safer and easier, assure our partners that every service meets the same high standard, and enable us to grow sustainably, creating secure jobs and greater impact where it’s needed most.
