b'01RRA MORETON BAY Jeff concludes, Were only just getting started in the Moreton Bay region. Were excited to see the team In November 2022, RRA welcomed two newcontinue to develop and grow in the coming years.RRA MIDCOASTsites: Redcliffe Waste Transfer Station andRRA operates dual weighbridges at Redcliffe TransferRichard Thrippletons experience with RRA is Dayboro Waste Transfer Station, providing Station and the Redcliffe and Dayboro Transfer Stationsa great example of how our #WASTE 2 WAGES 16 employment opportunities.on behalf of the City of Moreton Bay. model creates real social impact. Working across waste transfer stations and weighbridges,Richard joined the RRA team in June 2015 as a Depot the team have focused on providing strong communityHand at Tea Gardens. He developed waste industry engagement and customer service. The team have achieved exceptional results to date.knowledge and plant and equipment proficiency02Were only justworking across RRAs MidCoast operations. His talent Queensland Manager Jeff Prater says, The Moretongetting started and drive were evident.Bay team have joined RRA with great enthusiasm. They have focused on engaging with the community to boostin the MoretonIn January 2023, he was promoted to MidCoast waste diversion outcomes and providing residents withBay region. Operations Manager. This is an important role that exceptional customer service.sees him responsible for 39 team members, 5 sites JEFF PRATERand over 4,800 tonnes of waste diversion each year. The team have embraced RRAs #WASTE2WAGES socialRRA QLD MANAGER Richard says, I like being challenged, thats why I enterprise model. Already, they have completed 318jumped at the opportunity.training and development opportunities and improved waste diversion outcomes while reducing contamination.To ensure his success in the role, Richard has Our inductions, mentoring from senior leaders andbenefited from a huge range of professional toolbox talks, have transformed the team culture anddevelopment opportunities and support. RRA 03delivered impressive results, Jeff says. People and Culture Partner, Lisa Hickman worked with Richard to develop an individual training matrix, The team culture has been built by Site Managersidentifying strengths, knowledge and skill gaps with Josephine Ivory and Corey Cooper, who have shownan action plan to support Richard and the MidCoast a strong commitment to RRAs purpose and supportedteam. the team operationally and in terms of professionalLisa explains, Having someone like Richard, who is development. dedicated to the development of not only himself, but his whole team is powerful. Richards ability to identify key players and their areas of development has made the training a huge success. Richard seeks out knowledge to further develop his skills which has proven to build his skillset and confidence. Watching0404 RRA SYDNEY (MCRS) They are efficient and reliable. Being Hybrid Pantechs,Richard grow has been an absolute pleasure.04RESOURCE RECOVERY The Mobile Community Recycling Servicethey also have a reduced environmental impact which (MCRS) is a one-of-a-kind collection service foraligns with our purpose, Matt says.NSW Manager Steve Glendenning has been aRESOURCE RECOVERY Matt explains, Our MCRS drivers are licenced to carrykey mentor for Richard, providing strategic and problem waste in the Blacktown, Cumberlandoperational support.and Parramatta Local Government Areas ofdangerous goods. Dangerous goods licencing is a great NSW. Demand for the service is high, and as atraining and development opportunity as our team expandSteve says, Mentoring Richard has been so result, the team welcomed a second, purpose- their skills, but it also ensures they are keeping ourrewarding. His empathy and connection with the team built truck to the fleet.community and themselves safe.have impressed me greatly. The MCRS collects problem waste from residents inRichard and the RRA MidCoast team are thriving. RRA General Manager Matt Curtis explains, The MCRSBlacktown City, City of Parramatta and CumberlandThere is a high culture of performance with improved is unique because it was the first NSW EnvironmentCity Council areas, as well as e-waste in the City ofwaste diversion, strong training and development Protection Authority approved and fully licensedParramatta & Cumberland City Council areas.outcomes and lower absenteeism.collection service for residential problem waste in05NSW.We were the first EPA-approved andRichard and his Team Leaders have done a great job supporting the team and developing a strong and This second truck doubles our capacity, allowing us tofully licenced collection service forpositive culture, Steve says.expand and service even more residents. We are proudresidential problem waste in NSW. RRAs MidCoast operations include RevivaI like being challenged, that for over 7 years, the MCRS has provided a safe and convenient solution for residents that protects theMATT CURTIS RRA GENERAL MANAGER Reuse Shops, Community Recycling Centres,thats why I jumped at environment and the community. It is important thatweighbridges, waste transfer stations and problem waste like batteries, gas bottles and paint dontcommunity engagement workshops and events. the opportunity.end up in our kerbside bins where they can cause environmental damage or fires.RICHARD THRIPPLETONRRA MIDCOASTThe additional truck has been designed to ensure the service continues to grow. Since 2016, we have continuously improved operational efficiency and in06FY23, the service diverted over 182 tonnes of problem waste and e-waste from landfill and served over 6,000 residents.Weve had a great run with the trucks to date.PAGE 35'