b'01A WORD FROM THE GENERAL MANAGER02 The last financial year saw a significant0202COMMUNITY SERVICES increase in demand from the community forCOMMUNITY SERVICESOUR IMPACT homelessness, drug and alcohol, and domestic and family violence services, and an increase in mental health referrals.Our Great Lakes and Manning Youth Homelessness Service (GLAMYHS) and Homebase Youth Services experienced increased demand of 32% and 31%, 53 respectively. We implemented waiting lists at our busiest times, triaging the most at-risk clients to ensure critical care was delivered to those who needed it the most.While our staff and resources have been stretched thin,0353 139 were grateful weve been able to support our community through a challenging year while still celebrating plenty EmploymentTraining andof wins.opportunitiesdevelopmentIm very pleased to report that the assessment for provided outcomes our Australian Service Excellence Standards (ASES) accreditation was successful. This is a rigorous process conducted by an independent third-party assessor and is vital for us to continue securing government contracts. We received recognition for our continuous improvement, well-developed processes, and commitment to client outcomes.67,450 * 5,452 Communi ty In April, Homebase moved from their Bridgepoint officesThe Helping Hands Building Services (HHBS) team04(Community Resources HQ) to The Loop, Tuncurry. Whilecompleted 243 home modification and maintenance jobs we already ran programs out of this location, the officeand regained Commonwealth Home Support Programme transition has been a success, allowing staff to get involved(CHSP) funding, allowing us to continue providing these Instances ofBed nightsServices with different programs and increasing accessibility for ourservices to help our clients live well in their own homes community serviceprovided clients and the community. The move follows Homebasesand communities for longer. providedsuccessful retention of funding for the Parents andI am so grateful to work alongside an extraordinary (20% INCREASE YOY) Community Engagement (PaCE) program, which includesteam of caring individuals who go above and beyond the Homework Club, the Driver Licensing Access Programevery day and work together to achieve the best (DLAP), and the Worimi Advocacy Referral Service (WARS)outcomes for our community. Their innovative ideas, program.Based on the NSW Mid-North Coast,passion and dedication have made our service delivery Homebase also held the NAIDOC Debutante Ball Onemore accessible than ever, which has been essential this Community Services provides aLast Dance this year, in memory of Aunty Margie Donnelly,year, with housing shortages and the increasing cost of05range of services through Homebase,who organised the first NAIDOC Debutante Ball in 2017living affecting many of our clients. Great Lakes andManning Youthand left an incredible legacy at Homebase. It was aAs always, Community Services continues to stand Homelessness Service (GLAMYHS),fantastic evening, with over 200 people attending. Theunited for love, unity, harmony, and justiceand we look ball will now be known as the Aunty Margie NAIDOC Helping Hands and WasteAid. Debutante Ball and will be held every two years. forward to supporting our community in the coming year.* Includes previously unreported instances of Helping Hands Care Services (HHCS) staff continued to phone calls where we provide support, advice & referrals support seniors and Veterans with a dedicated, warmLISA BERRYand friendly service. Over the year, HHCS staff workedCOMMUNITY SERVICES GENERAL MANAGERwith 195 clients, providing cleaning and meal assistance, respite care, shopping support and more. 06Homebase PlaygroupPAGE 19'