b'A WORD FROM THE GENERAL MANAGEROUR IMPACT COMMUNITY SERVICES7878 59 The Community Services staff I work with are a team of extraordinary, caring EmploymentPermanent jobs individuals. I feel honoured every day to support and assist them. Throughout the opportunitiespast year I have seen them going above and beyond every day. They have been more provided accessible than ever. Theyve used innovative ideas to keep service delivery happening for programs and clients in very difficult times. And theyve had each others backs, always. The COVID lockdowns and the devastating floods stretched staff and resources across all our Business Units. In the period from July 2021 to June 2022, the demand for homelessness services provided by GLAMYHS increased by about 33%, while demand for our Homebase Youth Services rose by 38%. Reluctantly, weve had to put waiting lists in place for both of our services instead of being able to help people when they have needed it. Weve also had to triage the most at-risk clients.264 44,210 Despite no corresponding increase in government funding, weve still managed to ensure that the Training andInstances ofGLAMYHS service model has kept evolving to improve consistency and outcomes for the young developmentcommunitypeople who come to us.outcomes service provided Unfortunately, Homebase did not retain the Transition to Work contract for the coming year, but we have secured an increase in our funded contract for the Driver Licensing Access Program which is a game changer for those who complete it. We are also grateful to the NSW Governments Bushfire Community Resilience and Recovery Funding which enabled us to run resilience programs with young people across our LGA. In other good news, our Helping Hands Building Services was successful in regaining Commonwealth Home Support Program (CHSP) funding. This enabled us to provide vital home modifications helping senior Australians to live independently and safely at home. Helping Hands Care Services provides dedicated, friendly assistance to older people wishing to stay independent in their homes and communities. The fantastic reputation of our management and staff 6,338 has seen this service significantly increase its client numbers over the past year.Bed nightsIn remote Aboriginal communities WasteAid has continued its essential work of waste remediation and provided education. In 2023 we will be pausing WasteAids projects to take the opportunity to review its delivery model to ensure that we are meeting the needs of those communities.Im pleased to look back on the year confident that despite the enormous challenges, Community Based on the NSW Mid North Coast,Services has continued to stand united for love, unity, harmony, and justiceand an end to racism. Community Services provides a range of services including Homebase, Great Lakes andManning Youth Homelessness Service (GLAMYHS), Helping Hands and WasteAid. LISA BERRYCOMMUNITY SERVICES GENERAL MANAGERJason Jewell, Helping Hands Building Services Manager'