FY25 Highlights

FY25 was a year of progress and positive change for Community Resources. From new sites and partnerships to innovation and improved systems, these highlights capture the milestones and moments that shaped our work this year.

Growth and Expansion

We were proud to:

Launch Green Yakka as a dedicated brand for our labour hire and zero waste services, building on more than a decade of impact as part of Green Connect.

Open Reviva Reuse Shop Darwin on Larrakia Country – our first site in the Northern Territory – welcoming 15,000 customers and creating eight new local jobs in its first six months.

Increased RRA’s footprint in Rockhampton by taking over operations of the Gracemere Waste Facility.

Serve 140,437 customers across our Reviva Reuse Shops – a 10.5% increase on last year.

Celebrate the official opening of the new Soft Landing Perth site, doubling the size of the previous warehouse.

Secure the Southern Sydney Regional Organisation of Councils (SSROC) mattress recycling contract for another seven years.

Complete our first full-scale Waste-to-Energy trials at Soft Landing Smithfield and Perth, closing the gap on hard-to-recover materials and moving closer to 100% landfill diversion.

Organisational Achievements

We celebrated:

Welcoming Her Excellency the Honourable Sam Mostyn AC, Governor-General of Australia, as CR’s new patron – continuing a proud tradition of support from the Governor-General’s office.

Launching our first ‘Innovate’ Reconciliation Action Plan (RAP), with a special event held on Worimi Country during National Reconciliation Week.

Completing Stage 1 of our Integrated Management System (IMS) journey – including the launch of the IMS Manual and Our Ways of Working SharePoint site – creating one cohesive way of working and a foundation for continual improvement.

CR and RRA achieving ISO certification under three globally recognised standards: Occupational Health and Safety (ISO 45001:2018), Environmental Management (ISO 14001:2016) and Quality Management (ISO 9001:2015).

Rolling out our new CRM platform to strengthen customer relationships and improve service delivery.

Launching Logiqc as our enterprise-wide platform for risk, contract and incident management.

Green Connect winning the 2024 Social Traders Social Procurement Partnership of the Year Award with Mirvac.

Recording exceptional results for Strive for Success in its first year, with 89% of participants who gained work staying employed.

Work Health and Safety

We successfully:

Reduced our Lost Time Injury Frequency Rate (LTIFR) by almost 50% – reflecting safer worksites and faster recoveries.

Increased average monthly safety reports by 38% after rolling out Logiqc and QR code reporting – a clear sign that staff are more engaged and proactive about safety.

Launched monthly WHS Insights meetings to share learnings and strengthen hazard awareness across CR.

Introduced our Raise Your Hand initiative as a daily reminder to pause and seek help before a task becomes unsafe.

Our People and Culture

We kept strengthening a culture where people feel safe and included, marking key moments such as:

NAIDOC Week 2024, celebrating the theme ‘Keep the Fire Burning! Blak, Loud and Proud’, with our deadly NAIDOC shirts and organisation-wide series of events.

Refugee Week, recognising the 149 former refugees employed across CR and the role meaningful work plays in building belonging.

National Reconciliation Week, marked with site-based activities and reflection across CR.

International Women’s Day, with women leaders across CR sharing reflections on equality, leadership and the barriers still to remove.

Soft Landing Smithfield Leading Hand Husein and Co-Chair Indu Balachandran representing CR at Admiralty House, meeting with Her Excellency the Honourable Sam Mostyn AC, Governor-General of Australia.

Digital and Community Connections

This year, we strengthened how we connect with our communities by:

Building our social media presence – publishing almost 3,000 posts across LinkedIn, Facebook and Instagram, generating 6.3M impressions (up from 5.6M in FY24), over 820,000 engagements, and welcoming 6,300 new followers, taking our total online community to nearly 38,000.

Providing essential emergency information and support to the Mid North Coast community during the severe floods that impacted the region in May 2025.

Launching a new Homebase Youth Services website, making it easier for young people and their families to access support and resources.

Generating 55+ media features, with broader reach and higher-profile coverage than previous years, including: The Guardian, Waste Management Review, Third Sector, Sustainability Matters, Inside Local Government, WIN News, 7News, NBN and ABC News, alongside consistent regional stories that shared our impact with communities across the country.

Supporting local youth and raising awareness of key issues through stalls and community events – participating in Youth Homelessness Matters Day, NAIDOC Week, the Illawarra Career Expo, NSW Youth Week, community BBQs and other youth-focused activities.

Presenting and hosting stalls at major industry conferences and events – including Waste 2025, the Social Enterprise Jobs Summit, the SECNA Social Enterprise Festival – and connecting with peers at others, including the WA Waste & Resource Recovery Conference and Australasian Waste & Recycling Expo.

Delivering an organisation-wide National Recycling Week campaign, highlighted by the Reviva Reuse Competition, which engaged thousands of community members across multiple sites and showcased creative ways to reduce waste.